Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Greece had requested a withdrawal prior to submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time jest to process and suggested waiting for at least czternaście days before submitting a complaint. Unfortunately, due jest to the player’s lack of response owo the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using bonus money. She stated that her withdrawal request państwa canceled after she had been repeatedly asked jest to provide personal data and photos.
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- As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure.
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However, the player did not respond owo our messages, leading us to reject the complaint. The player from Sweden had attempted owo deposit trzydziestu euros into her internetowego casino account, but the funds never appeared. Despite having reached out jest to customer service and provided bank statements, the issue remained unresolved after three weeks. We had advised the player owo contact her payment provider for an investigation, as the casino could not resolve this issue. However, the player did not respond to our messages and questions, leading us jest to conclude the complaint process without resolution.
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- The player from Australia has submitted a withdrawal request less than two weeks prior owo contacting us.
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However, the player did not respond jest to our messages and questions. Consequently, the complaint was rejected due owo lack of information. The player from Greece faced repeated issues with withdrawing money from the casino due jest to constant requests for verification documents.
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